Policies

Return Policy

All sales are final. We stand behind every order with complimentary shipping insurance — if something arrives damaged, we will make it right.

All sales are final

We do not accept returns or exchanges. Each candle is handcrafted to order, so please review your selections carefully before completing your purchase.

Up to $100 shipping insurance — included

Every order automatically includes up to $100 in shipping insurance at no extra cost. If your item arrives damaged in transit, you are covered.

Submit a damage claim with photos

To file a claim, complete the damage claim form below and attach clear photos of the damaged item and its packaging. Claims without images cannot be processed.

Allow up to 5 business days

Once your claim is received and reviewed, please allow up to 5 business days for processing. Approved claims will receive a replacement — not a refund.

Shipping insurance

File a damage claim

Complete the form below and attach photos of the damaged item and packaging. Please allow up to 5 business days for processing. Approved claims receive a replacement.

Have a question about your order?